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  • helpdesk@tele-optics.com
  • 1041 Tidewater Court Kingsport, TN 37660
  • 423.246.5704
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Help Desk Services

Customer Support built for you

Tele-Optics provides responsive and reliable HelpDesk services to ensure your technology issues are resolved promptly and efficiently. 

We offer flexible HelpDesk outsourcing solutions, remote support and troubleshooting capabilities, utilizing tools like Citrix, LogMeIn, and GoToMyPC, ensure rapid resolution of issues, regardless of your location. 

For comprehensive IT management, we offer managed IT solutions, providing on-site support and customized plans to meet your specific requirements. 

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Telephone Support

Tele-Optics has a professional team of support technicians ready to assist you with your Information Technology needs. Our team is very knowledgeable, pro-active and highly efficient in solving technical issues in the moment. Call our Help Desk Team and give them your problems today!

Help Desk Outsourcing

Tele-Optics, Inc. can support organizations in any size from a single entrepreneur to a Fortune 200 corporation. Allow us to analyze your organizations infrastructure needs and we will design a world class Help Desk that will effectively and efficiently provide you with the support you need when you need it.

Remote and Troubleshooting

Tele-Optics, Inc. technicians utilize premier software products such as, Citrix, LogMeIn, GoToMyPC, Join.Me, just to mention a few, to support your desktop and server infrastructure anywhere in the world within seconds of unexpected problems.

Managed IT Solutions

Let Tele-Optics be your on-site IT support. Tele-Optics has multiple contract options to supply personnel for your IT project requirements. Please contact us to discuss your needs and will build a custom support plan for your business.

Our Clients

Discover the full story of how Tele-Optics joined forces with local businesses to address their unique technology challenges and streamline operations. Learn how, through close collaboration and innovative thinking, they developed tailored solutions that not only enhanced efficiency but also spurred growth and community resilience. Hear firsthand accounts of the dynamic partnership that transformed technology needs into opportunities for lasting progress and success.
5/5

“As a nonprofit organization, dependable technology and communication services are essential to our work—and Tele-Optics has been an incredible partner every step of the way. Their team is responsive, knowledgeable, and always willing to go the extra mile. Not only do they keep our systems running smoothly, but they also generously support many of our programs and initiatives. We truly value their expertise and their commitment to our mission and community.”

— Vanessa Bennett
Chief Operations Officer, Kingsport Chamber
5/5
“We’ve worked with Tele-Optics for over a decade, originally using them only for telephone services. Since then, they’ve been our go-to for a range of troubleshooting needs, from troubleshooting network switch services to recovery testing for examiners (and much more)! There’s something great about knowing that local experts will be there to assist in the event of a sudden need.”
— Jeff Lane
IT Director, Horizon Credit Union
5/5

“We’ve had an excellent experience with Tele-optics for IT services, phone system support, and cabling. Their team is composed of talented, highly professional representatives who consistently go above and beyond to meet our needs. The quality of service across the board has been outstanding — from prompt technical support to reliable infrastructure solutions.
Their expertise and dedication have made a significant positive impact on our operations. It’s clear that customer satisfaction is a top priority for them. I highly recommend their services to any business looking for reliable and professional IT, phone, and cabling support.”

— Lisa Fuller
Firm Administrator, Wilson Worley - Attorneys at Law
5/5
“Tele-Optics is a very informed and responsive vendor. They have many well-trained staff who quickly respond to our needs. I would recommend Tele-Optics to anyone looking for excellent customer service, knowledgeable staff and a team who works to find the best solutions for their customers.”
— Michelle Bane
State and Federal Records Clerk, Grayson County Schools
5/5
“Tele-Optics has provided South-West Insurance Agency, Inc. with expert, worry-free computer network services for over 3 decades. They’ve kept us running, up-to-date and secure. Customer support has been top-notch— Professional, Responsive, Friendly, and Always willing to go the extra mile to solve any issues. The Tele-Optics team feels like family to us.”
— Mike Allen
President, South-West Insurance Agency, Inc.
5/5

“Our company, Team Technologies, Inc. has had a partnership with Tele-Optics, Inc. for more than a decade. I have experienced several demonstrations on their interactive televisions and conferencing technologies out of their Kingsport, TN facility/showroom. If your company is looking for a technology application that would provide professional, highly technical, interactive experience that would “WOW” your clients, this is the expertise you need. The project manager and team of professionals are exceptional at running cabling, conduit; the entire time I worked with them they met their deadlines, acted in a professional manner, made requested adjustments and most importantly, impressed me with their knowledge. I would highly recommend Alan Rutledge as a sales contact and the company, Tele-Optics, Inc., as a whole!”

— Sandy Dyke
Corporate Director of Strategic Sourcing, TEAM Technologies
5/5
“We have worked with Tele-Optics for Audio\Visual projects since 2009 and has been a great experience. Their craftmanship has been outstanding from project management to installations. They have done a great job over many years and will continue to use their services when needed to call upon.”
— Tim Furguson
Manager, Information Technology Services, East Tennessee State University

Get Started Today

Let Tele-Optics tackle the world of technology so you don’t have to.

01

Reach Out

Submit our contact form to let us know what service(s) you need for your business. 

02

Free Consultation

Our team will set up a free consultation to discuss the solutions to your needs.

03

Get Solutions

We’ll get to work making your business operate smoothly!

Get In Touch